Business Rules ::

1. Payment Policy: All orders must be accompanied by full payment before dispatch. No orders will be shipped without complete payment.

2. Return/Cancellation/Refund Policy:

• We do not accept returns, cancellations, or provide refunds based on dislike or change of mind.

• Returns, cancellations, and refunds are only applicable in the case of damaged or defective products from the seller or manufacturer end.

• Customers must notify us of any damaged or defective products within 24 hours of receiving the parcel to be eligible for return, exchange, or refund.

3. Return Policy:

• Customers must provide a compulsory unboxing parcel video in case of any damage, wrong product received, or missing items.

• Issues must be clearly documented in the unboxing video without any pauses or edits.

• Any reported issues beyond 24 hours of receiving the parcel will not be considered for return or exchange.

• In the case of exchanges, the customer is responsible for bearing the shipping costs.

4. Warranty: All products come with a 1-year warranty from the date of purchase for repairing and repolishing.

5. Hallmark:

• Each product will bear a 925 stamp indicating its purity.

• Customers can verify the metal purity by removing any gold coating and through a purity check via melting the product.

6. Buy Back Policy:

• We do not offer a buy-back policy for any products.

• By placing an order with our e-commerce platform, customers acknowledge and agree to abide by these policies.

• For any further inquiries or clarifications regarding our policies, please contact our customer service team.

:: Product Know How ::

1. Care Instructions:

• Avoid using body spray or perfume containing alcohol on your jewellery, as it may cause damage.

• Refrain from using soap and storing the jewellery in velvet boxes, as these can lead to discoloration.

• Store your jewellery in non-transferable color boxes or transparent boxes to prevent tarnishing.

• Clean any moisture from the jewellery while storing it and keep it in a dry place.

2. Fire and Heat Caution:

• Avoid exposing the jewellery to direct flames or extreme heat.

• Do not blow hot air from heaters exceeding 70 degrees Celsius onto the jewellery, as it may cause damage.

3. Repolishing and Replating:

• Repolishing and replating services are available for our jewellery.

• Charges for these services are determined based on current market rates, applicable during both warranty and non-warranty periods.

4. Repair Services:

• We offer repair services for all kinds of jewellery damage.

• Repair charges are based on the market value of the service provided.

• If the weight of the jewellery increases during repairs, customers will be charged for the additional metal weight at market rates.

5. How to Contact for Repair & Repolish:

• To avail of repair and repolishing services, customers need to courier the jewellery to our address. For detailed instructions, please visit our support page.

6. Stone Information:

• All stones used in our jewellery are semi-precious stones, chosen for their beauty and durability.

By following these care instructions and guidelines, you can ensure the longevity and beauty of your silver jewellery. For any further inquiries or assistance regarding repairs, repolishing, or other services, please don't hesitate to contact us through our support page.