Returns, Refunds & Shipping Policy :

==> Return / Cancellation / Refund : We do not accept exchanges, returns, or refunds based solely on personal preference. While we strive to provide the best products, we understand that individual tastes vary. However, if any product is damaged or exhibits quality issues attributable to the seller or manufacturer, we are committed to resolving the matter promptly. In such cases, you may avail of our exchange or refund services. We will reimburse you within 30 days from the date we receive the returned goods. The reimbursement will be processed using the same payment method utilized for the order, and you will not incur any fees for this service

==> Return Policy : It is mandatory to provide a video of the parcel opening process. The unboxing video is required if any damage, incorrect product, or missing items are discovered. The issue must be clearly depicted in the video without any breaks or edits and must be reported within 24 hours of receiving the parcel. Any issues reported after this time frame will not be considered. For exchanges, the customer is responsible for covering the shipping costs without exceptions. You can inform us of your decision by e-mail info@ziahh.com

==> Conditions for returns: In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 10 days

• The goods are in the original packaging

• Parcel Opening Video is compulsory

• Item should be in same condition as it is in Unboxing Video.

• A legal Action will be taken against any fraudulent under Bengaluru Jurisdiction.

==> The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

==> Product Shipping Policy :

At Ziaah, we strive to provide seamless and hassle-free delivery services to our valued customers. We have partnered with trusted logistics providers to ensure efficient doorstep delivery and pick-up services. Please review the following shipping policy for details on how we manage product shipments:

1. Delivery Services: We work closely with our official logistics partners to offer both doorstep delivery and pick-up options for our customers. Our priority is to ensure that every delivery and pick-up experience is hassle-free and convenient.

2. Location-Based Delivery: While we aim to provide nationwide coverage, the availability of delivery and pick-up services may vary depending on the location of the customer. Our logistics partners will make every effort to accommodate all delivery requests, but certain remote or inaccessible areas may have limited service coverage.

3. Customer Support: If you encounter any issues with your delivery or pick-up, please don't hesitate to contact us through our support page. Our dedicated customer support team is available to assist you and resolve any concerns you may have regarding your shipment.

4. Live Shipment Status Updates: To keep you informed about the status of your consignment, we provide live updates via email and our logistics partners' web portal. You will receive notifications regarding the progress of your shipment, including when it's out for delivery, in transit, and successfully delivered or picked up.

Additional Information:

• Delivery Times: Usually we take 4-8 days for doorstep delivery but delivery times may vary depending on factors such as shipping method, product availability, and location. We strive to provide accurate delivery estimates during the checkout process.

• Shipping Restrictions: Some products may be subject to shipping restrictions or regulations imposed by local authorities. We reserve the right to refuse orders or apply additional shipping fees for deliveries to restricted areas.

• International Shipping: Currently, we only offer domestic shipping services. International shipping may be available in the future, subject to our logistics partners' capabilities and international shipping regulations.

• Policy Updates: We may update or modify our shipping policy from time to time to better serve our customers. Any changes to our shipping policy will be communicated through our website. We encourage you to review our shipping policy periodically for updates.

Thank you for choosing Ziaah for your shipping needs. If you have any further questions or require assistance, please don't hesitate to reach out to us.

Gifts: If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you. If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us: If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@ziahh.com